One time End Product fees are non-refundable. If the end user has a reason to believe that the payment was charged on error, only then the user can provide written notice to our Customer Support and request for a refund his/her Fee by emailing us on info@freewebsitetoapp.com.
When eligible, Fee refund can be performed by Customer Support only up to a period of 7 days from the Fee payment date, and only if the End Products associated with the Fee have not been downloaded or used outside of the Site, whether for commercial or personal use.
If the refund request is accepted by the our support team, refunds are processed within 24 hours to the customers original payment method and can take upto 1 to 7 business days to receive.
We will not refund Fees after that time or after an End Product has been downloaded or used outside of the Free Website To App Site. Eligibility for a refund will be assessed by our Customer Support team based on a number of factors, including, without limitation, violations to our Terms of Service and improper usage of the Free Website To App’s platform.